Privacy Policy

At Clientaro ("we," "us," or "our"), operated by GRDev, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Clientaro CRM platform at www.clientaro.com and app.clientaro.com (collectively, the "Service").

1. Information We Collect

We collect information in the following ways:

Account Information: When you create an account, we collect your name, email address, company name, and any other details you provide during registration.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, and device information such as browser type and operating system.

Cookies: We use essential cookies to keep you logged in and to ensure the Service functions properly. See the Cookies section below for more details.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service — including managing your account, processing transactions, and delivering customer support.
• Improve our product — by analyzing usage patterns to make Clientaro faster, more reliable, and more useful for your workflow.
• Communicate with you — to send important account notifications, product updates, and occasional marketing communications (which you can opt out of at any time).

3. Data Storage & Security

Your data is encrypted both in transit (TLS/SSL) and at rest. Our infrastructure is hosted on servers located in Canada and the United States through trusted cloud providers.

We implement industry-standard security measures including access controls, regular security audits, and monitoring to protect your information against unauthorized access, alteration, or destruction. While no system is 100% secure, we are committed to safeguarding your data using best practices.

4. Third-Party Services

We use a limited number of trusted third-party services to operate Clientaro:

• Resend — for transactional and marketing email delivery.
• Analytics providers — to understand how the Service is used and to improve performance.

These providers are contractually bound to process your data only as necessary to provide their services to us, and in accordance with applicable privacy laws.

5. Your Rights

You have the right to:

• Access your personal data and request a copy of the information we hold about you.
• Correct any inaccurate or incomplete information in your account.
• Delete your personal data by requesting account deletion.
• Export your data at any time in a standard, machine-readable format.

To exercise any of these rights, contact us at privacy@clientaro.com. We will respond to your request within 30 days.

6. Cookies

Clientaro uses essential cookies only. These are necessary for the Service to function properly — for example, to keep you logged in and to remember your preferences.

We do not use tracking cookies or third-party advertising cookies by default. If this changes in the future, we will update this policy and request your consent before enabling any non-essential cookies.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete your data upon request. Certain information may be retained for a limited period as required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

8. Children's Privacy

Clientaro is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal data, please contact us at privacy@clientaro.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us: